Lean Six Sigma for Service - Services

Terry B. Armentrout Consulting provides a full range of services based upon lean Six Sigma for service principles. As every organization is unique, I specifically tailor service packages to meet the requirements of each project. Relying upon a spectrum of lean Six Sigma for service and lean manufacturing Six Sigma methodology, I identify the most effective means to transform ineffective business models into lean Six Sigma for service organizations.

I offer an array of lean Six Sigma consulting services, including:

Organizational development services

Following lean Six Sigma for service principles, I spearhead the transformation of stagnant organizational structures into efficient, client-focused operations. From a project’s start to finish, I guide organizations towards measurable improvements in performance. Working with the Dalles/John Day Dams, for example, I implemented a three tier concept based upon World Class, lean manufacturing Six Sigma methodology. These efforts created a more effective operation and measurable results.

Work process analysis

I provide a thorough evaluation of current operation methodology. Process effectiveness is carefully scrutinized and evaluated. This information is critical in identifying opportunities where lean Six Sigma consulting can help implement improvements, such as eliminating bottlenecks and process redundancies. From this point, a plan of action is developed that may inlcude a combination of lean Six Sigma consulting and lean Six Sigma training.

Coaching services for process development

With a lean Six Sigma for service plan in hand, I guide clients through the process of implementation at every level. I provide the necessary tools and lean Six Sigma training, enabling organizations to actively participate and “own” their lean Six Sigma for service transformation.

On site work and participation

Clients can rely upon my full involvement in their lean Six Sigma for service transformation. I believe effective lean Six Sigma consulting demands active participation on site to aid management and staff alike in implementing change.

Critiques and analysis

Process development alone will not ensure a successful lean Six Sigma for service transformation. A thorough evaluation of development efforts identifies improvements, as well process shortcomings. I measure the performance of new processes in comparison to an organization’s original methodology. Careful performance evaluation ensures the success of organizational development.